salon policy
Book Corrected Services:
Please read the descriptions for each service before making your appointment. We need to arrange the right technician for your services. Because our technicians have different skills. Addition, each service needs different processing time. By booking wrong services, you may be charged by the prices of the services you booked.
Please noted that if you couldn't see services you are looking for. That meant we don't have that services available at that time. Please do not do random booking then request other services later. You may be refused, or you may be charged by the services you booked.
No-show:
Our salon is committed to providing exceptional services. Unfortunately, when one customer fails to show up without giving notice, they prevent another client from booking an appointment. If you have 2 no showed noted on your profile. Your account may be block and couldn't make appointment.
Price Policy:
Please refer to www.omninailsandlasglounge.com/ourservices for all of our prices and services.
Please note there are additional charges for add on services such as length/ shape/ design/ fixing …
When unsure, Please ask your technician before the start your services as their main focus is to delivered you the best experience and service.
Please note that once your technician finished their works. If you want to change your color. There is an extra polish changed fee will be applied to your bills. Therefore, Please check your color once more time when your technician applying color on your 1 or 2 fingers/toes. In order you want to change it.
Late cancellations:
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 2 hours prior to the appointment.
Late Arrived:
We make an effort to avoid long waiting periods in the salon and provide the most exquisite experience, and therefore, we ask our customers to be on time for their appointments.
Right to Refuse:
Please, mind that under given circumstances, our team members may refuse service. We can do so if the person in question:
• Has health issues that may affect or be affected by the service
• Has purposely hidden information of crucial meaning to the service
• Did not show up for their last appointment and/or cancelled it too late (see more in the “No-show” and “Late cancellation” sections of the policy)
• Behaves improperly and/or is intoxicated
Food policy :
To ensure all our customers have a pleasant experience, we ask our clients to refrain themselves from bringing food and drinks that have a strong odor.